1. Subject to Ahmedabad Jurisdiction.
2. Software is property of Pixobots and clients have rights to use the software.
3. We have right to change software prices at any point of time without prior notice.
4. For support & training Internet connection is must. If internet is not available, the support agreement will be void by default.
5. Support - maximum 30 minutes of free support will be provided in a day. Support will be available between 10:00 AM to 7:00 PM IST during the weekdays. On Indian holidays and national holidays support will not be available.
6. Support does not include onsite training or visiting charges.
7. Customization is chargeable and will be done if feasible for our environment and after the confirmation and advance payment has been made for the same.
8. Renewal or fixed charges have to be paid in advanced without fail and company has right to revoke the services if payment is not done in time.
9. All payments should be made in favor of "Pixobots" by IMPS/NEFT/RGTS, DD or Local / At Par Cheques only.
10. Data import from other software will be chargeable ₹5000/- per table in database.
11. Extra reports will be provided as per request priority and will required development time. (Request process method is - FIFO) For extra report, minimum ₹3000/- will be charged and cost could be increased as per the report development time estimation.
12. If in case client needs implementation support, charge of ₹2000/- per day for Ahmedabad users, ₹3000/- per day plus lodging and boarding for other districts of Gujarat users and ₹5000/- per day plus lodging and boarding will be payable for other user in India. Normal implementation period comprises of 2 to 4 days with 6 hours working schedule.
13. If in case client requires onsite training, charge of ₹2000/- per day for Ahmedabad users, ₹3000/- per day plus lodging and boarding for other district of Gujarat users and ₹5000/- per day plus lodging and boarding will be payable for other user in India. Normal training period comprises of 2 to 4 days with 6 hours working schedule.
14. 3 days complimentary online training will be provided for clients having more than 5 stores.
15. Visiting charge are - ₹1000/- for Ahmedabad users, ₹2000/- per day plus lodging and boarding charges for other state of Gujarat users and ₹5000/- per day plus lodging and 0boarding for other users in India. Visiting includes only problem solving and not the training. If the problem is been solved early, we are free to leave your place.
